Refund policy

Refund Policy

For unopened/uninstalled refunds please reach out to our Customer Service Textline 208-907-9104 or Email Us @ info@converterreclaim.com.

1. 30 days from the shipping date of your order
2. Proof of purchase required
3. Subject to 20% restocking fee
4. Water damage to electronics not covered
5. Return Shipping not included

For Warranty Information please visit:

 Warranty Web Page Link

STATEMENT OF PRODUCT WARRANTY:

We offer a replacement/money-back guarantee under the following conditions:

1. The customer must demonstrate that all installation procedures were followed as documented by the Manufacturer.
2. In the event of a successful theft attempt resulting in the loss of the catalytic converter, the Manufacturer will offer replacement, repair, or refund up to the value of the Catstrap and/or Cateye product.
3. All electronic components are warrantied to function without defect for one year from the date of purchase. Water damage to electronics not covered

The manufacturer may require that the original failed product be returned prior to releasing the replacement product.

1. Photos must be sent to email: birsen525@hotmail.com clearly showing proper installation before theft and the failed product after theft. Specifically, the photos must show that the installation instructions were followed with the strap being cut on BOTH sides of the converter (strap cut into three pieces). This condition indicates that the hard exhaust clamps were properly installed, butted up tight against both sides of the converter. (see clamps positioned below). Warrantee does not apply if the strap was simply removed, or if the strap is only cut on one side of the converter. This situation indicates that the installation instructions were not followed. Hard exhaust clamps must be installed tight against both sides of the converter and at the extremities of the strap.

Shipping of the returned product will be covered by the manufacturer.

All warranty obligations are restricted to a value not to exceed the original purchase price of the product. Necessary costs associated with installation/re-installation of the product are not covered by the Manufacturer’s warranty.

Warranty Web Page Link